Clients & Services Representative


Organization: Real Food for Real Kids

Website: www.rfrk.com

Location: East End of Toronto


Seeking: Childcare Clients & Services Representative

Positions Available: 1

Reports to: Clients & Services Manager

Hours: Full Time

Compensation:

  • Market-based salary

  • Excellent benefits program that includes alternative/preventative health treatments

  • RRSP matching


Application Deadline: Ongoing

Anticipated Start Date: ASAP

About Real Food for Real Kids:

A multiple award-winning company recognized for excellence and innovation, Real Food for Real Kids (RFRK) is a leading healthy catering company for childcare centres, elementary schools and camps. RFRK proudly serves delicious meals and snacks to over 15,000 children throughout the Greater Toronto Area every day. Our mission is to enable and inspire a lifetime of healthy eating and to have a great time doing it! Apply today to join a fast-growing company on a world changing mission.


A Glimpse at the Clients & Services Representative Role:

The Clients & Services Representative is a highly-motivated, positive, passionate and outgoing over-achiever whose primary focuses are troubleshooting, processing client requests and maintaining and growing relationships with new and existing clients‒all while exceeding their expectations. You are a natural “people person” and a confident communicator who gets a kick out of helping people and impressing them with your ability to go above and beyond.


In this role, you’d be kind of like a Real Food Super Hero: saving the day when needed and helping caregivers navigate obstacles with a smile‒and a great deal of patience! As a C&S Representative, you’ll need to put yourself in the client’s shoes, with an eye towards improving our food and services in ways that enhance the client’s experience.


As part of the C&S team, you will also wear many hats and be involved with numerous projects across the organization, so the ideal candidate can think outside of the box and has a history of striving for continuous improvement. We're looking for someone awesome to join our team to help provide the best service possible to our roster of outstanding clients! Are you up for the challenge?


The things you’ll get paid to do:

  • Be an exemplary first point of contact for your portfolio of clients (email, phone, some fax, in person)

  • Provide excellent customer service, build genuine relationships, respond expertly to questions and concerns and politely challenge clients’ assumptions about food

  • Work with other departments to resolve issues and develop innovative solutions to improve RFRK’s service to clients

  • Track and maintain detailed records of all communication with clients


Some of the perks:

  • Put your professional and personal strengths to work in a fast-growing and dynamic company

  • Have a hand in reshaping the way children, families, and educators eat and perceive food

  • Help our community embrace real food and foster new healthy eating habits

  • Taste real food every day in our staff kitchen!


Qualifications:

  • University Degree

  • Experience in a demanding customer service role

  • Proficient with computers (especially Macs, MS Office, and databases)

  • Outstanding communication skills

    • Confident conversationalist

    • Great listener

    • Able to write well  

  • Valid Ontario Drivers License

  • Completed Vulnerable Sector Screening. Successful candidates will be required to pay for a vulnerable sector screening along with any additional documentation required to complete the vulnerable sector screening (e.g., fingerprinting services if requested by the police).

  • Fluency in French is a plus but not a requirement


Personal Attributes:

  • Quick-thinking self-starter

  • Patient team-player with a positive attitude

  • Attentive to detail: mindful about documenting processes so ideas and systems take root and flourish

  • Personally invested in healthy living and concerned about the future of our food

  • Interested in cooking with whole foods and nutrition

  • Able to effectively collaborate with passionate, deeply opinionated people to achieve excellent outcomes

  • Able to handle multiple ongoing tasks and respond to changing priorities

  • Exceptionally strong time management and problem solving skills

  • Propose solutions when raising problems

  • A good sense of humour!


To apply, go to http://bit.ly/1U7nPTU


Please upload your résumé and cover letter, including salary expectations, explaining why you’d be a great fit for this role!


RFRK is an equal opportunity employer. We strongly encourage applications from diverse backgrounds and communities.


No phone calls, please. We’ll contact applicants that fit the bill, and invite them in for an interview.


Thanks for your interest in Real Food for Real Kids!


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